Hello! I'm Devinder

• Responsible for leading data monitoring & business insight to ensure the Blockbuster strategic campaign is conceived, tracked, and monitored in the line with key KPIs and reporting is delivered systematically

• Role encompassing continuous involvement with technology teams including the conception and launch for the implementation of Seismic 2.0 to support the digital adoption framework our team is proposing

• Leading both quantitative & qualitative data interpretation utilising a metrics driven culture focusing on improving customer experience and participate to build a strong marketing infrastructure and governance

• Primary liaison between the marketing team and the product development team to ensure all product evolutions are implemented

• Responsible for developing and managing the strategy surrounding sales content for UK/Europe by ensuring, proper messaging, accuracy, consistency and other key factors considers how to make content more accessible

• Responsible for publishing and updating publications and news articles both within the English and French Institutional websites on “The HUB”

• Tags content purposefully and consistently to improve database search functionality, increase efficiency and supports business goals

• Assisting senior personnel with daily tasks (inc. client communication, website monitoring, email compliance and coordination of operating activities)

• Researched private funds and engaging with retail partners in order to increase their presence both within production and promotional activities

• Achieved my Chartered Banking Certification within the first two months of work

• Facilitated a team of 5 people for ways to increase customer usage regarding online banking potentially increasing activity by 20%

• Achieved the highest number of conversion rates by booking appointments into my diary via phone interactions

• Pioneering the ‘Digital First’ framework for current projects inside NatWest’s banking division

• Storyboarded and visualised a product roadmap for increasing customer usage for mortgage products along with their milestones and release timelines thereby increasing the efficiency of delivery planning and time estimation

• Assisted in training and recruiting new employees in the team

• Actively initiated conversations and connected with customers by communicating in a genuine and articulate way

• Attended rotations in: Finance, Business Development, Commercial and Sales and Marketing departments

• Undertook competitive analysis through using Excel spreadsheets and conducted core segment ratios to analyse potential opportunities for growth

• Shadowed the Business Development Manager, visited clients off-site to conduct and recommend deals with suppliers by creating a list of quotations for new housing developments see less

• Won the employee of the month award for driving unit sales at a high velocity – increasing sales within Sketchers GOrun footwear by 25%

• Developed teamworking skills by working cooperatively with others toward common group objectives, demonstrating respect for the ideas and contributions of other team members

• Got promoted within the first 3 months of work for my excellent sales performance being transferred to their Reebok FitHub store in London Covent Garden

• Helped guide fitness enthusiasts pick the right gear and footwear for their specified workout plan

• Actively set up fun fitness challenges for customers within store to win prizes and discounts

• Helped bring products to life by delivering a positive experience which reflects the needs and wants of the customer

• Became a brand ambassador by ensuring an unrivalled customer experience